In Shopify POS v11.14, authorized staff can view the items in an abandoned online checkout for an identified customer. This feature requires the "View abandoned checkouts" permission and a store context.
Source: official announcement.
What to check first
Verify the person’s POS role, the customer's identity, their email address, and the existence of an eligible abandoned checkout. Test with a demo account before training the team. Staff can see the items in the relevant cart, not the entire browsing history.
A practical case
A customer arrives in-store after leaving a pair of shoes at checkout. The sales associate can find this product and check the size or local stock, then offer the purchase on the spot without pretending to know about other pages visited.
How to measure the result
Keep access limited to the roles that need it. Measure sales recovered in-store without presenting all abandoned carts as leads to be contacted automatically.
